Refund policy

We want you to feel good about your Jollyriot purchase. You may request a return within 14 days after the last item in your order is delivered.

To start a return, email shopperbydrop@gmail.com or use our contact form. Include your order number and the items you would like to return. We will provide return instructions and the correct return address. Please contact us before sending anything back; the address on a supplier's parcel may not be the return address.

For a change-of-mind return, keep items unused, unworn and in their original condition, with their packaging and any included accessories. You may inspect an item as you would in a store. These conditions do not limit your rights if an item is faulty, damaged or not as described.

Return shipping is free. We do not charge a restocking fee. Contact us for the prepaid return method before posting your parcel.

If your item arrives damaged, faulty or incorrect, contact us with your order number and a description of the problem. Photos, when available, help us arrange an appropriate solution.

After receiving and inspecting a return, we will notify you and issue any approved refund to the original payment method within 10 business days. Your payment provider may need additional time to display the refund.

You may request cancellation before your order is fulfilled. Once it has been dispatched, please follow the return process. For a different size or design, contact us to arrange a return and place a new order.

Nothing in this policy limits any mandatory consumer rights that apply to your purchase.